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stefano

FAQ & Support

Questions about plans, billing, etc.? There’s a FAQ section for that!

If you have any questions that are not covered in the FAQ, comments, or suggestions, send me a message from this form and I’ll reply personally within 24 hours.

FAQ

Pre-purchase

Every resource is sorted by level:

  1. Beginner
  2. Elementary
  3. Intermediate
  4. Upper-intermediate
  5. Advanced

There is something for everyone!

You’re right for my courses if you see yourself in these statements:

  • You lack speaking practice
  • You want to improve your listening skills
  • You have enough free time to study on a daily basis

First, my method is probably different from the way you’ve studied so far.

Even if you’ve already covered some topics, it’s likely that you’re not able yet to put that knowledge into practice.

My materials will help you with that.

Second, the audio course Ripeti Con Me is made up of 215 lessons. If you’re a beginner, that’s enough to keep you busy for a year.

This course also covers topics that are hardly found in language courses or textbooks.

Third, news readings with slow audio Leggi Con Me are being added every day.

You’ll never run out of content!

Absolutely!

Since the entire library of content would be huge, it’s better to take a look at each category separately:

Do you have questions about the lesson you’ve taken?

I’m ready to answer them!

At the bottom of every lesson page, there’s a Q&A section for questions, comments, suggestions, or requests.

Post your comment and I’ll answer within 24 hours.

Every day!

There’s at least one new reading a day in Leggi Con Me, every day.

The audio course Ripeti Con Me is also occasionally improved and expanded.

Not to mention the grammar lessons, blog posts, etc.

When you sign up or sign in, you’re automatically redirected to your dashboard.

That’s where I put together all the lessons that match your level together with your bookmarks, favorite content and recently visited pages.

You’ll also receive a newsletter with the latest lessons based on your level.

Yes!

You can receive a commission if you refer friends or promote my courses online.

See the terms and conditions.

Plans, payment & cancellation

This is not the kind of course that you buy and then forget on the shelf.

Membership means:

  • Instant access to my entire library of learning resources
  • Daily updates
  • Community

You’ll never be alone on your way to fluency!

There are 3 subscription plans.

  1. Leggi con me! To access the readings with slow audio (news, stories, and conversations).
  2. Ripeti con me! To access the audio course Ripeti Con Me.
  3. Impara con me! To access everything on this website (1+2).

Yes!

Every plan has two billing options:

  • Monthly
  • Yearly (2 months free)

The free trial lasts 7 days, during which you have access to all the premium learning resources on this website, namely:

  1. The audio course Ripeti Con Me
  2. The readings with slow audio Leggi Con Me

You don’t need a credit card to start a free trial and you don’t need to cancel the free trial. It will just expire after 7 days.

No worries, you’re locked into that price, my friend!

Tip: that’s a good reason to sign up now.

That is until (and if) you decide to unsubscribe.

If and when you choose to re-subscribe after that, you will have to pay the new monthly price.

Proceed to checkout as usual.

If you’re not logged in yet, you can do that on the checkout page.

If you’re already logged in, just enter your payment information.

You may change your subscription (i.e. downgrade or upgrade) by yourself on your account page at any time.

change plan

  1. Click on your active subscription
  2. Click “change plan” (see picture above)
  3. Select the new plan (type and length)
  4. Proceed to checkout

Both recurring payments and length are prorated, which means that you won’t waste money or time.

A simple alternative is to cancel your existing subscription and buy a new one.

You can always suspend your membership and resume it when you’re free.

You won’t be charged while your subscription is suspended. On the other hand, you can’t access any premium resource included in your plan.

You can suspend your membership once per billing cycle. For example, if you have a monthly subscription, that’s once a month.

Please request a suspension by email and I’ll do it for you.

Yes!

You can cancel at any time by yourself.

It takes only two clicks to cancel a subscription on your account area.

To cancel your subscription, in the tab “my subscriptions” on your account page, click “cancel”. That’s all!

Even after you canceled, you still have access to your content until the end of the current billing cycle.

You will be not charged anymore starting from the next billing cycle (i.e. next month if you have a monthly subscription).

Please note that no refunds will be given for the current billing cycle.

By the way, if you’re just too busy right now, you can always suspend your membership. Just let me know! 😉

You may cancel your subscription at any time.

After you cancel, you won’t be charged anymore.

However, no refunds are granted for the current billing cycle.

For example, if you have a monthly subscription renewing on March 25 and you cancel on March 8, you will not be charged anymore starting from March 25. However, the subscription fee from March 8 to March 25 will not be refunded.

If you’re still on a free trial, just let it expire you will not be charged.

Lessons

You should be speaking Italian every day.

The safe and easy way is to take a lesson of Ripeti Con Me per day, every day, from Lesson 1 all the way to the last one.+

As a supplement, listen to one story of Leggi Con Me  per day, every day.

The stories are not ordered, but they’re sorted by level.

If you missed more than 70% of what you hear, review one or more lessons/stories before moving on the the next one.

To create a study plan, I made a study planner with sample schedules.

Simply put, repeat everything that you hear in Italian.

To learn how to use Ripeti Con Me, check out this page.

Although a reading of Leggi Con Me is not as structured as a lesson of Ripeti Con Me, you can follow the same principles:

  • Rely on audio over text
  • Focus on the Italian version rather than on the English translation
  • Speak along while listening (i.e. shadow the speaker)
  • Repeat after a few minutes or the day after

Unlike Ripeto Con Me, you’re not prompted to speak. However, you should.

Here’s an example of training schedule:

  1. Listen
  2. Listen and speak along (shadow)
  3. Read the Italian transcript
  4. Listen and speak along (shadow)
  5. Look at the translation
  6. Listen and speak along (shadow)

Note that reading the translation comes last.

How did you learn your native language(s)?

By mimicking those around you!

Would your parents pull out a whiteboard to ask you if you’re hungry?

No! They talked to you and you picked up their words and sentence patterns.

Do the same with my lessons.

Typically, due to a bias for grammar and translation in study methods, language skills don’t grow evenly, the weak point being speaking.

That’s the focus of my lessons.

Thus, you should take your speaking skills as a reference.

For example, if you’ve already gone through an intermediate grammar book but can barely introduce yourself, start from Lesson 1.

You can set your level at any time on your dashboard. That will change the lessons shown on the page so that you know which ones you need to take.

Everything you need is on your dashboard.

There’s a section for Ripeti Con Me and one for Leggi Con Me.

In addition, there are links to other resources like grammar notes and tests.

The number of lessons and their content are the same in either version.

The online version is available online for subscription and is not downloadable. You may access it while your subscription is active.

The downloadable one is made up of MP3s and PDFs that are yours forever.

Many popular language apps try to impress you with stats about your progress, rankings, flashcards, quizzes, badges, XP points, avatars, fanfares, owls…

That’s all fluff to entertain you at best or deceive you at worst.

Most of the features only distract you from the important task: speaking that language.

I don’t need to see a rising graph to convince myself that I’m improving.

I feel that when I wake up in the morning and the words from yesterday’s lesson pop into my mind, ready for my next conversation.

Many casual learners need external motivation because they lack internal motivation. They want language learning to be fun.

Me, too! I have fun when I make progress! And you?

Gift subscriptions

Yes!

You may buy coupons and gift them to your friends.

On the checkout page, do the following:

  1. Select “gift the coupon to someone else”
  2. Enter the recipient’s email address, a message to the recipient, and, optionally the delivery date
  3. Proceed to payment

Done! The recipient will receive an email with your message and the link to access their learning resources by redeeming a coupon (no payment details needed on their side).

  1. You buy a coupon
  2. Your friend receives an email with the coupon
  3. Your friend clicks the link on the email and redeems the coupon upon checkout

The coupon can be used for any subscription or downloadable product.

However, I recommend Impara Con Me that includes all the resources available on this website at a bundle price.

When your friend clicks on the coupon, Impara Con Me is automatically added to their shopping cart to ensure a smooth experience.

Group subscriptions

Yes! Group subscriptions are now available on a case-by-case basis.

Get in touch now!

In a group subscription, the group owner is responsible for team maintenance (such as adding members and managing billing), while members enjoy all the benefits associated with the membership plan.

Any group of people, such as schools, independent educators with their students, companies, organizations, and classes.

The signup process is the same as for individual plans.

However, group plans are priced and managed in a different way from individual plans.

That’s why only some specific plans are available for groups.

 

In a group membership, there are three user roles:

  1. Owner. Manages billing and members
  2. Manager(s). Manage(s) members
  3. Members. Enjoy the membership
 OWNERMANAGERMEMBER
Manage billingYes
Add usersYes – can add members and managersYes – can add members and other managers
Remove usersYesYes
Access membershipIf added to the groupYesYes

When a member joins a group, they can access all the benefits and content associated with the group’s membership plan. Members can view the membership perks from the member area, under My Account > Memberships.

From the members’ perspective, the only difference between an individual membership and being a member of a group is that the group member has no control over billing or renewals – that’s all managed by the group owner.

Purchasing a group plan is similar to purchasing any other plan, with a few extra steps:

  • Team Name: The owner must enter a name for their team. This can be changed later by the team owner.
  • Take up a seat: Owners can choose whether or not they will be a group member as well as an owner. If a group owner is also a group member, they can access all content, products, and discounts associated with the membership plan. If a group owner is not a team member, they can manage the group but can’t take advantage of the membership plan benefits.

As with all memberships, the group owner must create an account before or during the checkout process when purchasing a group membership so they can manage the team from their My Account area.

Owners and managers can add members to their group by going to My Account > Groups > Add Member. From this page, the owner or manager can add users to the group in two ways:

  • Registration Link: Any user that clicks this link can register for the group. The owner or manager can regenerate the link to deactivate the previous link. This method is quick and easy. However, for security reasons, the link shouldn’t be made public.
  • Add Member: The owner or manager can enter the user’s email and role to add members to the group individually. This method requires more manual work.

The owner or manager can view pending invitations by going to My Account > Groups > Members > Pending invitations. From this page, the owner or manager can resend the invitation, cancel the invitation, or change the new user’s role.

Once a user is invited to a group or selects the Registration Link, they can register for an account and join the group. 

Owners and managers can remove members by going to My Account > Groups > Members and selecting the Remove button. They can also change the role assigned to users from this page.

Members can also choose to leave the group by going to My Account > Memberships > Manage > Leave Group, but they will lose access to the membership perks at that point.

All seat additions are made in a block equal to the group’s maximum seat count.

For example, if a group permits up to 50 seats, you can add seats in 50-seat blocks.

Adding seats is essentially like purchasing a new group and bringing it under the current group’s management.

The owner can follow the steps below to add seats to their group:

  1. Go to My Account > Groups > Group Settings and click Add Seats.
  2. Enter the number of blocks you want to add to the group.
  3. Click Submit.

You cannot remove seats.

Yes – group owners can change the name of their group from My Account > Groups > Group Settings.

No – individual group members won’t get their own renewal or expiration emails because they can’t act upon them. The group owner alone is responsible for managing billing and renewals, so they will receive all renewal and expiration emails.

No, billing is managed by the group owner.

It’s in your interest to have separate accounts to keep track of each student’s level, last-visited content, and bookmarks.

In any case, for fair use, a single account can have up to 3 active logins at the same time.

For example, on a home computer, a work computer, and a mobile phone.

Once the user reaches this limit, they can still log in on another device. However, this will terminate all other old sessions.

Please note that, if you close the browser without logging out, your login still counts as active for 2 or 14 days, depending on whether you checked the “Remember Me” box upon login.